Terms of Service

Effective as of: 1 April 2026.

1. Definitions and pricing

  • Service Provider: M-BIT, computer services craft, owner Mario Ivandić, Zagreb, Croatia, OIB: 33812893661.
  • Client: Any natural or legal person ordering services.
  • Standard hourly rate: 50 € per hour. (Note: The Provider is not in the VAT system.)
  • Software license: The right to use ready-made M-BIT software (e.g. WHMCS modules).

2. Software license sales and support

  • By purchasing a license, the Client acquires the right to use a specific version of the software.
  • Each license includes 12 months of support and access to all new versions (updates) of the software.
  • Support includes fixing critical bugs and basic installation assistance via email.

3. Renewal of support and updates (maintenance)

  • Upon expiration of the initial 12-month period, the Client may optionally purchase an annual renewal of support and updates.
  • Without an active subscription, the Client loses the right to download new versions, including updates required for compatibility with third-party systems (e.g. new WHMCS versions).
  • If the subscription is not renewed within 30 days of expiration, M-BIT may require the purchase of a new license instead of a renewal.

4. Deadlines and project approval (custom development)

  • M-BIT commits to meeting agreed deadlines, provided the Client delivers necessary materials on time.
  • Upon completion, the Client has 8 days to test the project and submit correction requests.
  • If no feedback is received within 8 days, the project is considered approved and completed.

5. Payment terms

  • Software licenses: 100% upfront payment is required.
  • Custom projects: Amounts up to 2,000 € require 100% upfront payment. Amounts above 2,000 € can be paid via a 50:50 model.
  • International bank transfers incur a 10.00 € fee.

6. Digital content and right of withdrawal

  • Pursuant to consumer protection laws, the right to a 14-day refund for digital content expires immediately once the delivery has started (e.g. by sending a license key or providing a download link).

7. Intellectual property

  • Licenses: M-BIT retains all copyrights to the software. The Client may not decompile or resell the code.
  • Custom projects: The Client acquires ownership of graphics and text after full payment, while M-BIT retains ownership of the source code with a usage license granted to the Client.

8. Limitation of liability

  • M-BIT is liable for damages only in cases of intent or gross negligence.
  • M-BIT is not responsible for losses caused by incompatibility with future third-party system updates if the Client does not have an active update subscription.

9. Governing law and jurisdiction

  • These terms are governed by the laws of the Republic of Croatia. All disputes shall be settled before the competent court in Zagreb.